UPMACS Professional Software Services

Product, System and Developer Support

 

UPMACS’ 30 year reputation is built on quality service. From your first contact with UPMACS, through on-site integration & testing, to post-sales support, you will learn for yourself that UPMACS’ blend of quality & service is second to none.

Software & Turnkey System Support

All state-of-the-art software products have a demanding customer base. As a company, UPMACS knows that maintaining state-of-the-art status means listening and responding to customers attentively. From minor bug reports to elaborate feature requests, satisfying customers is at the core of the UPMACS’ ongoing success.

Software & System Support

  • 1 year warranty on all software & turnkey systems
  • E-mail notification & free download of all software revisions & updated documentation
  • Telephone & e-mail support
  • Developer Support

The UPMACS development system is truly unique in it’s simplicity. This combined with the single UPMACS station file concept* make the task of supporting UPMACS developers fast and effective regardless of their geographical location. Issues in a typical developer support call can be resolved via e-mail with attachments and (if needed) a brief telephone exchange.

Developer Support

  • 1 year warranty on development system software
  • E-mail notification & free download of all software revisions & updated documentation
  • 9 – 5 (EST) Telephone & e-mail support
  • Access to the UPMACS device driver library

*An UPMACS station file (data base) is built using the UPMACS development system. This single station file includes all station configuration details for drivers, ports, registers, screens & SCL programs. The UPMACS station file is run in the UPMACS Operate software.